Terms & Conditions


These terms and conditions apply to all deliveries from:

Bertoni Group A/S
Cvr: 32648169
Tofteledet 15
8330 Beder


These terms and conditions are to customers purchasing goods via www.bertoni.com or another designated website of Bertoni. The website is owned and driven by Bertoni Group A/S. All names, brands, trademarks and logos are likewise owned by Bertoni of Denmark or connected to partners or organisations. 


The content of the website such as text, graphics, icons, images, videos, audio files and software are the property of Bertoni or their associated companies and partners. Downloading content from the website is only allowed for personal, non-commercial use, provided that you keep the copyright intact. You may not copy, republish or distribute content from the website for public or commercial purposes or otherwise use the copyrighted content without permission from Bertoni or their associated companies and partners, as the case may be. Bertoni makes no warranties regarding the accuracy of the information on the website.

However, you are always welcome to contact us at customerservice@bertoni.com if you find incorrect information on the website. Bertoni is entitled to change the content on the website at any time without preceding notice.

If the website links to a third party website, Bertoni makes no warranties for the content of the third party website. These links are made for your convenience only, but it is at your own risk when you visit a third party website.

1. Conclusion of contracts

Bertoni reserves the right to claim that prices have been misprinted on the Bertoni online shop.
A final and binding agreement between you and Bertoni has been concluded when your order has been accepted by Bertoni. Bertoni will send an order confirmation to you by email when the order has been accepted and the shipping is underway. The order receipt received immediately after submitting the order does not constitute an order confirmation. Furthermore, you are only allowed to purchase products at the Bertoni online shop if you are a consumer, i.e. not a business customer.


2. Prices and payment

All prices are stated inclusive of Danish VAT and other Danish charges. The applicable price is the one stated on the Bertoni online shop in respect of the relevant product on the date of placing the order. Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. We have no control over these charges and cannot predict what they may be. Custom policies vary widely from country to country. You may want to contact your local customs office for further information. All orders are sent from Denmark.


Bertoni reserves the right to amend prices, fees and/or other costs stated on the Bertoni online shop at any time e.g. due to changes in VAT-rates or other public fees and charges, increase in cost level, or as a result of the usual development in retail prices.


3. Delivery

Bertoni reserves the right to exclude persons from purchasing via the Bertoni online shop. Furthermore, Bertoni has no obligation to deliver goods which are out of stock. Bertoni will usually accept the order and ship the order within 48 hours on working days. Bertoni cooperates with GLS. The usual time of delivery is five weekdays calculated as from the time of dispatching the order confirmation but this may vary from country to country.

4. Right of withdrawal

You have a right to withdraw from the contract entered into pursuant to legislation on distance contracts. 

Cooling off period

The cooling-off period for all products bought in our online shop is 30 days. As a general rule, this period is calculated as from the date on which you received the good or the first delivery.

You have a right to receive certain information, including information on the right of withdrawal and on the good purchased. The cooling-off period does not start running until you have received such information in writing (for example by letter or email). The period, however, expires no later than three months after the date on which you received the good.

In the event that the period expires on a holiday, Sunday, Constitution Day, on 24th of December or 31st of December, you may withdraw from the contract on the following weekday.

How you withdraw from the contract

Before expiry of the cooling-off period, you must return the goods received to Bertoni.

Withdrawal from the contract will be deemed in due time, if, before expiry of the period, you have handed over the goods to the postal services or other services having undertaken to be in charge of the dispatch of the goods to Bertoni.

If you wish to retain proof that you have withdrawn from the contract in due time, you may for example keep the receipt stating that you have handed over the goods to the postal services, etc., for the purpose of dispatch.

Unless otherwise agreed, you must pay the costs incidental to the return of the goods (postage/freight). If Bertoni, according to the contract, has made replacement delivery due to the circumstance that the relevant good could not be delivered in its entirety, the costs incidental to the return of the goods must, however, be paid by Bertoni.

Returned goods should be returned to the Bertoni address:
Søndergade 24
8000 Aarhus C

Conditions for withdrawal from the contract:

A general condition is that you can return the goods in essentially the same state and volume they were in when you received them. If this demand is not met, a significant decrease of value of the good will happen.


5. Notification in case of non-conformity of goods

Any errors or defects in the good received must be claimed within reasonable time after such errors or defects were or should have been ascertained. In all cases, you must provide notice of any lack of conformity of purchase no later than two years from the purchase date.

6. Liability

Bertoni is not liable for delays or for non-performance due to force majeure. For as long as a force majeure situation persists, Bertoni is relieved from performance of its obligations. Bertoni’s liability for any and all claims, including damages is in any circumstances, except in case of unlawful intent or gross negligence, and in addition to the above, limited to an amount equal to the price of the good purchased by the customer relating to the dispute. The aforesaid monetary limitation applies irrespective of the basis thereof and includes claims based on acts of negligence, strict liability, breach of warranties, penalties, liquidated damages and/or punitive damages. Bertoni assumes product liability vis-a-vis consumers under applicable law without any limitations.

7. Information on options for alternative dispute resolution

If you wish to complain about a product or service purchased from our shop, you may apply for dispute resolution with:
Center for klageløsning (Centre for Complaint Resoultion) under the Danish Competition and Consumer Authority, Carl Jacobsens Vej 35, 2500 Valby, Denmark. You can file a complaint via www.forbrug.dk.

You can also use the European Commission's Online Dispute Resoultion platform to file a complaint. This is especially relevant if you are a consumer resident outside of Denmark, in another EU member state. File your complaint here: http://ec.europa.eu/odr

When filing a complaint, you must state our email address: customerservice@bertoni.com.